1. Introduction
CustomPrintz (ABN 22 382 712 510) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use customprintz.shop.
2. Information We Collect
When you place an order:
- Name and contact details
- Shipping and billing address
- Email address
- Phone number (optional)
- Payment information (processed securely by Stripe)
- Design files you upload
Automatically collected:
- IP address
- Browser type
- Pages visited
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website and services
4. Third Parties
We share your information only as necessary:
- Stripe: Payment processing
- Shipping carriers: Order delivery
- Hostinger: Website hosting
We do not sell your personal information to third parties.
5. Data Security
We use SSL encryption and secure servers to protect your data. Payment details are handled directly by Stripe and never stored on our servers.
6. Your Rights
Under Australian Privacy Law, you can:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
7. Cookies
We use cookies to keep you logged in and remember your cart. You can disable cookies in your browser settings.
8. Contact
For privacy enquiries, contact us at:
Email: contact@customprintz.shop
ABN: 22 382 712 510
Last updated: December 2025